Why does the Rivo shut off suddenly?

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All the steam settings have a timer on them. Once the treatment has ended Rivo will turn off - to check treatment times, please consult the manual. If your Rivo is turning off before the treatment has ended try using a different power source. If you’re still encountering issues, please contact us via support@fancii.com or on chat. Please provide your Order ID as well as a picture or video of the issue.

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