Why are the Rose Quartz stones on my Aeva loosened or tight?

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Designed with blush-colored metallic details, Aeva has two rubber cushions on either side of the stones to prevent squeaking and sliding, for a peaceful massaging experience. If you find the stones loose, pop them back into their respective position. You can further fix the issue by securing the metal part that holds the stone with pliers. The facial roller should not feel tight and it should be easy to roll or glide on your skin.

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