To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to support@fancii.com to remedy the situation.