Product Support

  • Accessories FAQ

    How do I clean my bag? (Madison, Holo, Cloe) What can I put inside the Cloe bag? What can I put inside the Holo bag? What can I put inside the Madison makeup case (Globetrotter)?  What can I put inside the Madison makeup case (Weekender)?  Can I remove or rearrange the compartments in Madison? Wh...
  • Aeva Rose Quartz Facial Roller FAQ

    Product Specifications What are the benefits of using the Aeva? Does the Aeva help with puffiness around my eyes? Does the Aeva help with reducing double chin? What are the Rose Quartz stones for? How many Rose Quartz rollers are on the Aeva? What colours are available for the Aeva? How often sho...
  • Aria Makeup Brushes FAQ

    Product Specifications How many brushes come in the Aria collection? What is each of the makeup tools used for? What colours do the Aria come in? Why are some make-up brushes (e.g. a Fan brush) excluded in Aria? Can I buy replacement brushes for the Aria? How do I care for my Aria? How often shou...
  • Aura Vanity Mirror FAQ

    Product Specifications What is the magnification of the Aura? What type of batteries does the Aura take? What happens when you connect the mirror to USB power with batteries inside? How long does the LED light last? How do I adjust the brightness of the light on my Aura? What is the button on the...
  • Aura GO 2 Portable Vanity Mirror FAQ

    Product Specifications What is the difference between the Aura and the Aura GO 2? Is the Aura GO 2 travel-friendly? How much space does the Aura GO 2 mirror take up? What is the magnification of the Aura GO 2? How long does the LED light last? How many light settings does the Aura GO 2 have? What...
  • Cali Callus Remover FAQ

    How often should I use CALI? When can I expect to see results? How do I prep my feet for CALI? Do I need to use all three treatment heads for results? How often should I replace the treatment heads on CALI? What batteries does CALI take?  How do I clean Cali?  How do I store Cali? What colours ar...
  • Cami 4-in-1 Lighted Travel Mirror

    Why is Cami a 4-in-1 lighted travel mirror? Is the Cami travel-friendly? How much space does the Cami mirror take up? How much does Cami weigh? What is the magnification of the Cami? How many light settings does the Cami have? What is the finish on the Cami? What batteries does Cami take? I forgo...
  • Clara 4-in-1 Pore Cleanser FAQ

    Product Specifications What is Clara? What is included with Clara? When can I expect to see results? Is Clara bad for my pores and can cause skin damage? What is the difference between Clara, Cora 3/7, and Isla? How do I charge the Clara? How do I know Clara is fully charged? How long can Clara l...
  • Cora 3 Spin Brush FAQ

    Product Specifications The battery compartment on my Cora 3 won’t open easily, how do I open it? Should I use my Cora 3 dry or wet? Is the Cora 3 waterproof? Can I use it in the shower? Is my Cora 3 rechargeable? How do I turn on my Cora 3? How often should I use my Cora 3? How long should I hold...
  • Cora 7 Spin Brush FAQ

    Product Specifications The battery compartment on my Cora 7 won’t open easily, how do I open it? Should I use my Cora 7 dry or wet? Is the Cora 7 waterproof? Can I use it in the shower? Is my Cora 7 rechargeable? How do I turn on my Cora 7? How often should I use my Cora 7? How long should I hold...
  • Gala Vanity Mirror FAQ

    Product Specifications What is the magnification of the Gala? How much space does the Gala mirror take up? How long does the LED light last? How do I adjust the brightness of the light on my Gala? What batteries does the Gala take? What is the button on the back used for? What happens when you co...
  • Isla Sonic Facial Brush FAQ

    Product Specifications How do I use Isla? What are the uses of each side of my Isla? What facial cleanser products do I use with the brush? What is the difference between the Cora and Isla? How do I power my Isla? How do I turn on my Isla? Is my Isla rechargeable? Is Isla waterproof, and can I us...
  • Kaya Makeup Brush FAQ

    Product Specifications How do I open the Kaya’s plastic casing? How many makeup tools come in the Kaya brush? How do I use each tool on the Kaya individually? What are each of the makeup tools used for? Can I detach the brushes and sponge from their respective plastic holders? How do I care for m...
  • Lara Magnetic Attachment Mirror FAQ

    Product Specifications What magnification is the Lara available in? Does the Lara come in other shapes? Is the Lara equipped with LED lights? How do I attach the Lara on the Vera? How do I detach my Lara from the Vera? Can the Lara be attached on the other Fancii mirrors? How do I clean the Lara?...
  • Lumi Compact Mirror FAQ

    Product Specifications What are the available colors for the Lumi? How long do the LED lights last? Are both sides of the Lumi Mirror lit up by LED lights? Does the Lumi come in a lower magnification? Does the Lumi come in a stronger magnification? Does Lumi come in a smaller version? How do I re...
  • Maya Suction Mirror FAQ

    Product Specifications How do I attach Maya onto a surface? How do I detach my Maya from the surface it’s currently stuck on? How do I install batteries in my Maya? How do I turn on the light on my Maya? How do I disassemble my Maya? How long does the LED light last? Can I use my Maya in the show...
  • Mica Power Bank Compact FAQ

    How heavy is the Mica? What batteries does Mica take? What are the available colours for Mica? Is Mica a power bank, can it really charge other devices? What devices are compatible to charge on Mica? What is the mAh on the Mica (power bank)? Why can’t the Mica charge my phone? How do I know if my...
  • Mila Compact Mirror FAQ

    Product Specifications What are the available colours for the Mila? Are both sides of the Mila lit up by LED lights? What is the finish on the Mila? How heavy is the Mila? What batteries does Mila take? How do I brighten or dim the Mila? How do I know the Mila is fully charged? How long can the M...
  • Mini Lumi Compact Mirror FAQ

    Product Specifications What are the available colors for the Mini Lumi? How long does the LED light last? Are both sides of the Mini Lumi Mirror lit up by LED lights? Does the Mini Lumi come in a lower magnification? Does the Mini Lumi come in a stronger magnification? Does Mini Lumi come in a sm...
  • Mira Suction Mirror FAQ

    Product Specifications How do I attach Mira onto a surface? How do I detach my Mira from the surface it’s currently stuck on? How do I install batteries in my Mira? How do I turn on the light on my Mira? How do I disassemble my Mira? How long does the LED light last? Can I use my Mira in the show...
  • Monroe Hollywood Mirror FAQ

    Is the Monroe travel-friendly? How much space does the Monroe mirror take up? What is the magnification of the Monroe? Does Monroe come with a magnification mirror? How many light settings does the Monroe have? What is the finish on the Monroe? Why does the Monroe always turn on at this particula...
  • Mynt Manicure Pedicure Set FAQ

    Product Specifications How is the Mynt powered? Is my Mynt rechargeable? How do I turn my Mynt on? How do I open the battery compartment of my Mynt? How do I attach/remove the attachment heads? How many attachment heads are included with my Mynt? Where are the attachment heads in the box? I can't...
  • Nala Vanity Mirror FAQ

    Product Specifications Is the Nala travel-friendly? How much space does the Nala mirror take up? Does Nala come with a built-in magnification or must I add on another magnification mirror? What is the size of the 10X magnifying magnetic mirror? Can I attach the 10X magnifying magnetic mirror on t...
  • Remi Lifting Massage Wand FAQ

    Product Specifications What are the benefits of using the Remi? Does the Remi help with puffiness around my eyes? Does the Remi help with reducing double chin? Does the Remi help with reducing cellulite or stretch marks? What is the Rose Quartz stone for? What are the germanium stones for? How ma...
  • Rivo Facial Steamer FAQ

    Product Specifications What is Rivo? How often should I use the Rivo? How many treatment settings are there on Rivo? Do I need to use all six treatment settings for results? How do I set the timer for each steam cycle? What colours are available for the Rivo? Is the Rivo BPA free? How do I use th...
  • Sora Trifold Vanity Mirror FAQ

    Product Specifications What is the magnification of the Sora? What batteries does the Sora take? What happens when you connect the mirror to USB power with batteries inside? How long do the LED lights last? How do I adjust the brightness of the light on my Sora? What is the button on the back use...
  • Tala Suction Mirror Extension FAQ

    Product Specifications Can I adjust the Tala? Does Tala come with a mirror? How do I attach the extension to my suction mirror? How do I detach my Tala from the surface it’s currently stuck on? How do I disassemble Tala from my Fancii Suction Mirror? How do I clean my Tala? Can I use the Tala wit...
  • Taylor Rechargeable Compact Mirror FAQ

    Product Specifications What are the available patterns for Taylor? Do both sides of the mirror come with the LED light? How many light settings does the Taylor have? What is the difference between the Taylor and Mila or Lumi/ Mini Lumi? What is the finish on the Taylor? How heavy is the Taylor? W...
  • Ultramist Personal Humidifier FAQ

    Product Specifications Where can I buy the Ultramist Humidifier? How do I set up the Ultramist Humidifier? How do I operate the modes on the device? Where are the filters? Can I use essential oils in the device? How do I care for the humidifier? How do I clean the humidifier? How do I store the h...
  • Vera Vanity Mirror FAQ

    Product Specifications Is the Vera travel-friendly? How much space does the Vera mirror take up? What is the magnification of the Vera? Does Vera come with a built-in magnification or must I add on another magnification mirror? What is the size of the Lara? How long does the LED light last? How m...
  • Zoe Reusable Makeup Removing Cleansing Pads FAQ

    What is Zoe? How does it compare to other brands perhaps, like face halo? Which Fancii skincare tool is best paired with Zoe?  How do I use Zoe?  What are the benefits of using Zoe?  What are the materials used for Zoe?  Why is it better than wipes?  How many times can you use it before it needs ...
  • Zora Vanity Mirror FAQ

    Product Specifications Is the Zora travel-friendly? How much space does the Zora mirror take up? How much space does the Zora require on a vanity or countertop? How do I position or adjust the magnifying mirrors as the top of the mirror? What are the dimensions of the mirror panels on the Zora? W...
  • Abigail Transformable Travel Mirror FAQ

    How do I use Abigail as a vanity mirror? Is Abigail travel-friendly? How much space does the Abigail mirror take up? How much does Abigail weigh? What is the magnification of the Abigail? What is the finish on Abigail? How many light settings does Abigail have? How do I adjust the brightness of t...
  • Amelia EMS Facial + Body Massager with LED Therapy FAQ

    Product Specifications What is Amelia, and how does Amelia work? Do you have a demo or tutorial video on how to use Amelia? Is Amelia safe? What is the difference between Amelia and Lily? What is EMS? What is RF? What is LED Light Therapy? What does combining EMS, RF and LED Light Therapy do? Wha...
  • Lily 3-in-1 Youth Activation Facial Wand FAQ

    Product Specifications What is Lily, and how does Lily work? What is included with Lily? Is Lily safe to use? What is EMS? What is RF? What is light therapy? What does combining RF, EMS, and LED Light Therapy in Lily do?  What does using Lily feel like? How often should I use Lily? When can I exp...
  • Madeline Mini Hollywood Vanity Mirror FAQ

    Is the Madeline travel-friendly? How much space does the Madeline mirror take up? Can I use Madeline in a professional makeup studio setting? What is the magnification of the Madeline? Does Madeline come with a magnification mirror? How many light settings does the Madeline have? What is the fini...
  • Tasha Heated Eyelash Curler FAQ

    Product Specifications How is Tasha powered? Which heat level will suit my eyelash curling needs?  Should I use Tasha with or without mascara?  Can I use Tasha over mascara? Can I use Tasha to curl false lashes?  How long do I use Tasha on each eye?  Can I use Tasha on wet lashes?  Should I curl ...
  • Torri Ladies Trimmer FAQ

    Is Torri safe for all skin types? What batteries does Torri take? Can I safely use Torri in the shower (like with the running water on it)? How many heads does Torri come with? How do I install each head?  Why is my skin a little red after using Torri?  How do I clean the blades?