We want you to love your Fancii purchase! If you're not completely satisfied, we offer a 30-day money-back guarantee on all our products.
RETURNS & CONDITIONS
Return Window: 30 days from the date of delivery
Product Condition: Items must be -
* Unused
* Returned in original box
* All accessories and parts included
Non-Refundable Items: Accessories and additional parts are not eligible for refunds
Return Shipping: A minimal return service charge helps us maintain our hassle-free return process and to help manage our return logistics and keep our product prices competitive -
* Return shipping costs are the responsibility of the customer and will be calculated at the time of your return request
* We provide a convenient prepaid return label to streamline your return experience
* Return shipping fee will be deducted from your refund amount
Restocking Fee: A 20% restocking fee applies if the order was eligible for free international shipping
Non-Refundable Fees: Package protection fees, shipping fees, duties & taxes are non-refundable for all orders
HOW TO START A RETURN
1. For a return request, you can request via this portal to return within the 30-day return window.
2. A prepaid return shipping label will be generated for your use.
3. The return shipping fee will be deducted from your final refund.
ADDITIONAL INFORMATION
Retailer Purchases: If purchased from an authorized retailer, contact them to initiate the return/refund process.
Warranty: Refunded orders and/or products will no longer be covered by warranty.
Excessive Returns: We monitor return activities and reserve the right to limit or refuse return requests in cases of fraud or excessive returns.
Have questions? We're happy to help! Just reach out by emailing support@fancii.com. 😊